COVID-19 Update 3/4/20: We are still open for business and processing orders, however there are some changes to our usual delivery arrangements.
As a company we are taking the issue of COVID-19 very seriously. Our first priority is people’s health and safety, whilst planning on how to maintain our normal high level of service. We are monitoring government advice and guidelines very closely and acting accordingly. This is a very fluid situation and we will update the information here as soon as possible, as things change.
All deliveries will be made by pallet carrier with offloading via tail lift and manual pallet truck.
The option to choose a timed delivery slot is currently unavailable.
Due to high order volumes we may not be able to deliver as quickly as usual. The next available delivery date and total price including delivery and VAT will be shown in the basket once you have entered your postcode.
We aren’t currently experiencing any disruption to deliveries. Should that change we will endeavour to deliver as soon as possible and keep customers informed. In the event that we are unable to deliver, our standard terms and conditions will apply and you will be given the option of putting the order on hold until a revised delivery date can be agreed or a full refund.
Our Customer Services Team is available to assist you with advice and guidance on our products and services, and are happy to help you to decide which of our products will best suit your needs; they can also deal with any delivery enquiries and placing of orders.
If you have a question which isn't answered in our Frequently Asked Questions section, or any comments or requests please complete this form; we will endeavour to reply within two working days, however if your enquiry is urgent then please contact us by phone:
Customer Services: 01904 757 374
8am - 10pm, 7 days a week
Head Office address:
Hallstone Developments Ltd
Telephone: 01904 757 374
Fax Number: 01904 608 272