Mon-Fri, 8am to 6.30pm
Sat, 8am to 12.30pm
(excluding bank holidays)

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Customer services

Important Customer Service Update

Unfortunately, we are currently unable to offer timed deliveries or provide estimated arrival times.

Also, we are experiencing a high volume of orders and therefore higher than normal levels of calls and emails to our Customer Services Team which has unavoidably affected our response times.

We apologise for any inconvenience that this may cause. If you have made contact with us and not yet had a response, please bear with us, we will get in touch as soon as possible.

However, if you are expecting a delivery and it has not arrived within 24 hours of your requested delivery date, please do contact us.

Thank you for your patience and understanding.


Contacting us

Orders can be placed on our website, where you will also find extensive information about our products and services.

For information on delivery and ordering please see our Delivery Policy or Frequently Asked Questions section.

If you still need assistance with your order, product or aftercare advice, please contact us on 01904 757374. Alternatively you can contact us by email or by completing the enquiry form and we will get back to you as soon as we can. Due to current high volumes, we aim to respond to enquiries within 5 to 7 working days.

Telephone: 01904 757374

Monday to Friday, 8am to 6.30pm, excluding bank holidays
Saturday 8am to 12.30pm

Email: info@hallstone.co.uk
8.30am to 5pm, Monday to Friday, excluding bank holidays

Head Office address:

Hallstone Developments Ltd
The Airfield
Seaton Ross
York
YO42 4NF

Fax Number: 01904 608272

 

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