COVID-19 Update: We are still processing and despatching orders, however all deliveries are currently being made via pallet carrier and offloaded using 'tail lift & manual pallet truck'. The next available delivery date will be shown in the basket once you have entered your postcode. Deliveries will be made anytime between 8am and 6pm. Due to the high volume of orders and queries at this time, we are not able to provide ETAs for deliveries. Please see Contact Us page for latest information regarding any changes to deliveries.
We want your order to reach you in the best condition and as quickly and easily as possible, so it is very important to read the delivery information below prior to placing your order to avoid any potential issues. We’re here to help - if you have any questions or concerns please contact us to dicuss options.
For the majority of our deliveries across the UK mainland we use a trusted, national pallet delivery network. Deliveries are usually made to the kerbside using a tail lift and manual pallet truck.
Your delivery method will be shown in the basket after you enter your postcode and will say ‘Tail lift & manual pallet truck’ or ‘Hiab’ against each product you are ordering.
‘Tail lift & manual pallet truck’ deliveries
Vehicles are up to 11 metres (36') long, 2.5 metres (8' 2") wide, 4.6 metres (15') high, which is roughly the size of a double decker bus.
We may be able to arrange a smaller vehicle, so you must advise us if there are any obstructions to delivery, such as narrow roads, low bridges, overhanging branches or weight restrictions.
Orders will be off-loaded using a tail lift and manual pallet truck - a low level trolley with small wheels - then pulled by the driver to the kerbside. There must be a flat, even, solid surface to deliver successfully; they cannot operate on earth, grass, gravel or any other uneven non-solid surfaces or slopes.
It is important that you advise us - prior to your delivery date - if there are any parking restrictions, access issues or parked cars that may prevent delivery.
Please bear in mind that bulk bags and pallets of turf, sandbags etc. are very heavy, so the driver will undertake to place the goods as close to your property as he/she deems safe.
If we attempt to make delivery, but are unable to do so a charge of £30 (inc. VAT) per pallet will be made to cover the cost of redelivery or return of the items to Hallstone Direct, if for example:
an incorrect address being given;
issues on the approach to your location that you have not informed us of prior to delivery, such as roadworks in your street or parking restrictions;
an unsuitable offloading area, or;
incorrect/insufficient instructions being provided.
If redelivery of the order is requested then the fees must be paid prior to the items being released. Due to turf being perishable, where delivery cannot be made successfully, we will be unable to refund the amount paid for the turf as this item cannot be restocked. Delivery fees will not be refunded in the event of a failed delivery.
Products per pallet
We will always do our utmost to maximise the number of items on each pallet, but due to weight restrictions the average number of items which will fit on one pallet is up to:
1 bulk bag
50 rolls of turf
Please note: bags and pallets are non-returnable. We ask that you recycle or dispose of them in a responsible manner.
Further delivery information can be found by clicking the links below: