Our bulk bags and pallets are non-returnable - we ask that you please dispose of them responsibly.
Delivery is available to UK mainland addresses only.
Saturday (8am-1pm) deliveries are available for an additional charge of £40 per delivery, except in the following postcode areas: AB, DD, IV, KW, PA20+, PH6-11 & PH15+.
Orders must be placed by 10am on Friday for Saturday delivery.
(Deliveries of turf cannot be made on the Saturday after Good Friday.)
Optional time slots are available to the majority of postcode areas*:
Before 10.30am = +£15
8am - 12.30pm = +£10
12 noon - 6pm = +£10
*Postcodes in which it is not possible for us to make timed deliveries are: AB, CA12, CA16-21, CA26-27, DD, DG5-9, EH31-42, FK20-21, IV, KA, KW, KY, PA20+, PH, TQ & TR.
If a time slot isn't selected, then deliveries will be made anytime between 8am and 6pm (+£0).
When you place your order before 10am, Monday to Friday (excluding Bank Holidays), Express delivery can be made the following day when the option is selected in your basket; an additional charge applies for this service which will be clearly shown before you checkout. Saturday deliveries are available and incur a supplementary charge. When you order after 10am on Friday the earliest day for delivery of turf is Tuesday.
Express delivery and Saturday delivery are not available in the following postcode areas: AB, DD, IV, KW, PA20+, PH6-11 & PH15+.
Please note, turf cannot be delivered on Mondays as it is freshly harvested to order.
When you order Turf before 10am, Monday to Friday, delivery can be made the following day. An additional charge applies for Saturday delivery. When you order after 10am on Friday the earliest day for delivery is Tuesday.
Next day delivery and Saturday delivery are not available in the following postcode areas: AB, DD, IV, KW, PA20+, PH6-11 & PH15+.
Please note turf can only be delivered Tuesday to Friday, or Saturday for an additional charge.
For all other products the delivery timescale is detailed on the individual product page.
Deliveries will usually be made anytime between 8am and 6pm, Monday to Friday (excluding Bank Holidays).
If your delivery has not arrived by 3pm, please call us on 01904 757374 if you require an estimated time of arrival.
Optional time slots/Express/Saturday delivery options are available to the majority of postcodes for a supplemental charge. For options and details of supplementary charges please see our Delivery Policy.
It is best if you are in to accept the delivery. We are able to deliver if you are not present and the driver will determine the most appropriate positioning for your goods. With unattended deliveries, Hallstone cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.
Kerbside delivery means that the delivery will be placed as close to your property as possible, as deemed safe and practical by the driver.
To avoid damage to your property by heavy vehicles, deliveries can be made to kerbside only. This means we undertake to place the goods as close to your property as deemed safe by the driver.
For further information regarding our method of delivery, please see our Delivery Policy.
Hallstone products are delivered on pallets and are generally off-loaded using a tail lift and positioned using a manual pallet truck. Manual pallet trucks can only operate on a flat, level, concreted, or similar firm surface. They cannot operate on slopes, gravel, earth, grass or any other type of non-solid surface.
Within the M25 and some surrounding areas, orders may be off-loaded using a vehicle mounted hydraulic crane which lowers the pallet to ground level.
For further delivery information please see our Delivery Policy.
If you have any concerns about delivery, please contact us on 01904 757374 as other options may be available.
Delivery is to kerbside only. All of our products are delivered on pallets and will usually be offloaded using hydraulic tail-lift and pallet truck, therefore cannot be lifted over a hedge or fence. For further information please see our Delivery Policy.
No, delivery is to kerbside only. Further information can be found in our Delivery Policy.
You will receive an order confirmation email which contains details of your delivery date and time selected at checkout. Please leave your contact number and instructions in the delivery notes section if you would like the driver to contact you on the day of delivery and they will endeavour to do so.
If you have any concerns regarding your delivery please contact us to discuss the available options on 01904 757374.
Unfortunately tracking isn't available with the third party carrier we use; however, if your delivery has not arrived by 3pm, please call us on 01904 757374 if you require an estimated time of arrival.
Standard delivery is free of charge to over 85% of UK mainland addresses.
There is a surcharge applied to only 24 postcode areas that are further afield which our courier charges us more to deliver to. Details of these postcodes can be found by clicking here.
If your postcode isn't listed then there are no additional charges unless you choose a special option such as Saturday delivery for example.
If you provide a valid email address during checkout you will receive a confirmation email which contains full details of your order; this is also your VAT invoice.
Hallstone does not offer a turf-laying service, but visit our sister company, Rolawn's website at the Find a landscaper page and enter your town or postcode to find details of your nearest landscaper.
Visit our Product Calculator to help you decide how much product you need to order; or you can call our Customer Services Team on 01904 757374 8am - 10pm, 7 days a week.
Our Standard Delivery service is free of charge to the majority of addresses in the UK, but some areas cost more to deliver to, so we add a small charge to cover a portion of this additional cost.
Also, we realise that some customers may want to specify a morning or afternoon delivery, or perhaps require their order the next day or on a Saturday. As we are charged more for this type of delivery by our haulage company, we place an additional charge on these services. You will only be charged for these types of delivery if you choose one of the special delivery options.
Where you see the 'Fish Friendly' icon beside a product, it means that it can be used safely near fish and other aquatic animals as it does not alter the pH of the water. We always recommend that our products are washed before use if being used in areas with aquatic life.
Where you see the 'Pet Friendly' icon beside a product, it means that it can be used safely near domestic pets. We always recommend that our products are washed before use if being used near animals.
Hallstone bulk bags are approx. 85cm x 85cm x 85cm: 0.6m³ / 600 litres when filled.
Please visit our Recommended Depths page for full information regarding minimum recommended depths.
For safety surfaces we advise a minimum depth of 150mm, with an allowance of 10% for settling. For full details of recommended depths for play areas visit our Safety Surface Information page.
Yes, you can choose a convenient date and optional time slots in the basket before you checkout.
Standard delivery is free of charge on any order value, to over 85% of UK mainland postcodes.
A surcharge is applied to only 24 postcode areas that are further afield, which our third party courier charges us more to deliver to. Details of these postcodes can be found by clicking here. If your postcode isn't listed then there are no additional charges unless you choose a special option such as Saturday or Express delivery for example:
Express delivery (next working day if ordered before 10am Monday - Thursday) is £15.
Saturday delivery (order before 10am on Friday) is £40.