- Where do you deliver to?
- When is the best time of year to lay turf?
- How long after delivery can I leave my turf rolled up before laying?
- How much soil do I need to lay my turf onto?
- How do I remove my old lawn before laying new turf?
- How soon after laying turf can I walk on my lawn?
- How soon after laying turf should I mow my lawn?
- How do I calculate the amount of turf required for a circular lawn?
- What does 'recycled' mean?
- Your website says 'Free Delivery' so why are there additional charges shown on some delivery dates?
- What does 'fish friendly' mean?
- What size are your bulk bags?
- How much notice do you need for delivery?
- Can you deliver the next day?
- Can my order be delivered on a Saturday?
- Can I choose a time for my delivery?
- What time will my order be delivered?
- Do I have to be at the delivery address when my order arrives?
- What type of off-loading will the delivery vehicle have?
- Can bulk bags be delivered over a hedge/fence?
- Can deliveries be made into the back garden?
- Are your bulk bags and pallets returnable?
- Can I track my order?
- What is 'Standard Delivery'?
- Does the price include delivery?
- Will I receive an invoice or receipt for my order?
Delivery is available to UK Mainland addresses only.Back to top
You can lay turf all year round, however it is best to avoid laying turf in frosty conditions. During extended periods of hot and dry weather additional care and attention will be required.Back to top
Turf must be rolled out within 24 hours in the Autumn/Winter and immediately in Spring/Summer.Back to top
We recommend a minimum depth of 100mm (4"), ideally 150mm (6") of good quality topsoil. It is important to dig over or rotovate the soil to break up compaction as a well prepared soil will encourage deep, rapid rooting of your new turf.Back to top
An existing lawn can be removed by first applying a proprietary non selective weed killer recommended for killing grasses at the recommended application rate. You may have to leave this for approximately 14 days to take full effect.
Remove the existing lawn using a turf cutter, which are available from all reputable hire shops. The grass and soil waste can be put into a specific green waste skip or taken to a local authority household waste recycling centre which has facilities for recycling soil and turf.
Once the existing lawn has been removed, a turf cutter should leave a firm, even soil surface which can then be prepared for laying the turf.
Hallstone turf will accept light traffic almost immediately, though you should keep off your new lawn other than for mowing for the first few weeks.Back to top
You can mow your lawn as soon as five days after laying, if this can be done without disturbing the rooting process. Most people leave the grass to get too long before mowing.Back to top
To calculate the area of a circular lawn, measure the diameter of the lawn and then divide by 2 to find the radius. Multiply the radius by itself and then multiply this by 3.14. Eg if the lawn has a diameter of 10m, the radius is 5.
5 x 5 x 3.14 = 78.5m² which equates to 79 rolls of Hallstone turf.
We recommend you add 5% for shaping and wastage.
Where you see the recycled icon on a product, this means that it has been recovered from a waste process and reused to produce another quality product. For example, our slate chippings are recovered from slate tile manufacturing.Back to top
Our Standard Delivery service is free of charge to the majority of addresses in the UK, but some areas cost more to deliver to, so we add a small charge to cover a portion of this additional cost. Also, we realise that some customers may want to specify a morning or afternoon delivery, or perhaps require their order the next day or on a Saturday. As we are charged more for this type of delivery by our haulage company, we place an additional charge on these services. You will only be charged for these types of delivery if you choose one of the special delivery options.Back to top
Where you see the 'Fish Friendly' icon beside a product, it means that it can be used safely near fish. We always recommend that our 'fish friendly' products are washed before use.Back to top
Our bulk bags are 85x85x85cmBack to top
When you place an order before 10am Monday to Friday, it is possible for deliveries to be made the following day. Our Standard Delivery is free of charge and can be chosen on checkout - the first available free-of-charge date is normally two to three working days from the day your order is placed; however, if you require Next Day, Saturday AM or a specified time of AM or PM there is an additional charge which is clearly shown when you select your delivery slot.
When an order is made after 10am on Friday, the earliest day for delivery is Tuesday.
Next Day and Saturday AM deliveries are not available in the following postcode areas: AB, DD, PA20+, PH6-11, PH15+, IV & KW.Back to top
Next Day delivery is available on orders made Monday to Friday before 10am* - an additional charge is applicable. If orders are placed after 10am, for example after 10am on a Monday, then Wednesday will be the first available day for Next Day Delivery.
Next Day Delivery is not available in the following postcode areas: AB, DD, PA20+, PH6-11, PH15+, IV & KW.
*excluding Bank HolidaysBack to top
Saturday AM deliveries are available for an additional charge of £40 per delivery (not per item) - Orders must be placed before 10am on Friday for Saturday AM delivery.
Saturday delivery is not available in the following postcode areas: AB, DD, PA20+, PH6-11, PH15+, IV & KW.Back to top
AM or PM delivery slots can be chosen for an additional charge of £10 per delivery (not per item).
- AM delivery = Anytime between 7am - 1pm
- PM delivery = Anytime between 1pm - 6pm
AM/PM delivery is not available in the following postcode areas: AB, DD, PA20+, PH6-11, PH15+, IV & KW.Back to top
Your order will be delivered on your chosen day, anytime between 7am and 6pm.
If your order hasn't arrived by 3pm, please feel free to call us on 0845 604 6088 if you require an estimated time of arrival.
If you choose AM Delivery, your order will arrive between 7am and 1pm - an additional charge of £10 applies to this option.
If PM Delivery if chosen, your order will arrive between 1pm and- 6pm - an additional charge of £10 applies to this option.Back to top
It is preferable that you are available at the delivery address to accept the delivery; therefore it is important that you ensure that you are satisfied with the delivery date selected. You must also provide safe access to the point of unloading
If you are not available to sign for the delivery, we can accept no liability for any deterioration in or theft of any of the items delivered; neither can we accept responsibility for the consequences of the positioning of the pallets or bulk bags by the delivery driver.
Deliveries of orders are made on pallets and will be off-loaded using a hydraulic tail-lift and manual pallet truck, which requires a level, smooth surface.Back to top
Deliveries are off-loaded from vehicles using a manual pallet truck, therefore cannot be lifted over any obstacles.
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Deliveries are made on pallets which are then pulled into position to the nearest hard-standing, flat surface to your property. This is carried out by the driver using a manual pallet truck. The goods will be placed as close to your property as deemed safe by the driver, where there is a level, solid surface available upon which the pallet truck can operate. Pallet trucks cannot be operated on gravel, earth, grass or any other type of non-solid surface.Back to top
Our bulk bags and pallets are 'non-returnable'. Please dispose of them responsibly.Back to top
We do not have the facility to track individual orders, however please be assured that we only use reputable, reliable haulage companies. We are confident therefore that your order will arrive within the time specified, however if your order has not arrived by 3pm on the day of delivery, please feel free to call us on 0845 604 6088 for an estimated time of arrival.Back to top
'Standard Delivery' is our free* delivery service which can be chosen on checkout; the first available day for Standard Delivery is usually within two to three working days from the date of your order and will be delivered anytime on the day you choose between 7am and 6pm.
*Standard Delivery is free to the majority of UK mainland addresses (85%) - postcodes which incur a small delivery fee can be found on our Delivery Policy pageBack to top
Our prices include Standard Delivery and VAT to ensure clear pricing. Standard Delivery is free to 85% of UK mainland addresses. Additional delivery options are available - any additional delivery charges will be clearly shown at checkout.Back to top
You will receive an order confirmation email which will be your receipt of payment, and also serve as a VAT invoice.Back to top